Privacy Policy — Flight Cancellation Compensation

Your personal data is processed lawfully. Our activities are governed under applicable data privacy and data protection laws (collectively, “Data Protection Laws”) in connection with the services we provide. The particular Data Protection Laws may include, depending on the circumstances, the General Data Protection Regulation (EU) 2016/679 (the “GDPR”), and the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados or LGPD), and other applicable legislation and regulations implementing Data Protection Laws.

The processing of personal data shall take place in a lawful, fair, and transparent way.
The collection of personal data shall only be performed for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
The collection of personal data shall be adequate, relevant, and limited to what is necessary in relation to the purpose for which they are processed.
The personal data shall be accurate and where necessary, kept up to date.
Every reasonable step shall be taken to ensure that personal data that are inaccurate having regard to the purposes for which they are processed, are erased or rectified without delay.
Personal data shall be kept in a form which permits identification for no longer than it is necessary for the purpose for which the personal data are processed.
All personal data shall be kept confidential and stored in a manner that ensures appropriate security.
Personal data shall not be shared with third parties unless the transfer is necessary in order for Flightcancellationcompensation to deliver the services in the agreement.
You have the right to request access to and rectification or erasure of personal data, or restriction of processing, or to object to processing as well as the right of data portability.

If you would like to benefit from our services and submit information to us, you may be asked to provide personal data in order for us to operate and improve our business and services. Personal data may be submitted via our website, email, other electronic or software solutions supported by us, postal service, or phone. All personal data is collected in accordance with the applicable Data Protection Laws. We will process personal data only to the extent required for a specified, explicit and legitimate purpose or for a purpose required by law in places where we operate.

We will use personal data for the purpose it is collected, and keep the data for no longer than necessary for that purpose. We may retain your information for as long as your account is active or as needed to provide services, comply with our legal obligations, or any of the purposes listed above. Access to personal data is strictly limited to personnel of Flightcancellationcompensation and its controlled subsidiaries and affiliates who have the appropriate authorization under a corporate binding agreement with Flightcancellationcompensation, and a clear business need for the data.

if you have given consent
if it is for a purpose directly related to the original purpose for which the personal data was collected
if it is necessary for the preparation, negotiation, and fulfilling the agreement with you
if it is required due to legal obligation, administrative, or court order
if it is required for the establishment or protection of legal claims or in defense of court actions
if it is required for responding to lawful requests by public authorities, including to meet national security or law enforcement requirements
if it serves the prevention of misuse or other illegal activities, such as deliberate attacks, to ensure data security

The security of your personal data is important to us. We will process personal data securely, apply and maintain appropriate and generally accepted standards of technical and organizational measures to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing. Questions about the security of personal data, can be directed to the DPO email: privacy@Flightcancellationcompensation.com

You have the right to request access to and rectification or erasure of personal data, or restriction of processing, or to object to processing as well as the right of data portability, at any time. To help us keep personal data updated, we advise you to inform us of any changes or discrepancies. To view and/or edit personal data, or receive information on how long we intend to retain personal data or other questions related to the access of personal data, or if you would like to request that we provide you with information about whether we hold, or process on behalf of a third party, any of your personal data, please contact the DPO email: privacy@Flightcancellationcompensation.com. We will respond to your request within a reasonable timeframe.

For job applications we use a third party recruitment tool for management purposes. When applying for a job position at Flightcancellationcompensation personal data will be processed and controlled by Flightcancellationcompensation. Applications shall not be stored for longer than necessary or shared with any third parties. If you wish to access, rectify, or erase personal data, restriction of processing, or to object to processing as well as use the right of data portability, please contact the DPO email: privacy@Flightcancellationcompensation.com

You will always have the right to object, on request and free of charge, to the processing of your personal data relating for purposes of direct marketing activities without having to provide specific justifications. You can unsubscribe from marketing communications via our unsubscribe page, by using the “Unsubscribe” link found in emails received from us, or by contacting us at privacy@Flightcancellationcompensation.com. If you object, your personal data will no longer be processed for direct marketing.

By accepting these Terms and using our Services you affirm you are:

a natural person over the age of legal majority in your country of residence who can enter into legally binding agreements under applicable law.
authorized to enter into these Terms and any Service specific terms on your own behalf, and, where applicable, on behalf of other passengers.

Nature of our Services
The Flightcancellationcompensation.com Group provides services to help air passengers manage the impact of flight disruption. These services may change from time to time, but include facilitating the processing of Claims on behalf of passengers before Airlines enforcing air passengers' rights (including, but not limited to, claiming compensation) arising from delayed or canceled flights and/or other related issues.
Flightcancellationcompensation.com is not a law firm; and is not acting as a lawyer on your behalf or providing you directly with legal services. Nevertheless, during the provision of our Services and in accordance with the Terms and Forms, Flightcancellationcompensation.com may engage with contract Lawyers or contract attorneys for the purpose of providing our Services.
If you have purchased an insurance product through Flightcancellationcompensation.com, Flightcancellationcompensation.com operates as a registered insurance agent in accordance with Czeck regulation. Flightcancellationcompensation.com does not act as a risk bearer itself, but only assumes a function as an intermediary. These Terms do not apply to your purchase of the insurance product. Please refer to the policy documents for the terms that cover the insurance product you have purchased, including the name of the Flightcancellationcompensation.com Third Party who is providing the coverage in the event of damage.

“AH Signature” means a signature provided by you electronically via the online Flightcancellationcompensation.com signing tool, and considered the equivalent of a handwritten signature. In the event you are unable to provide a signature online, a handwritten or scanned signature may be provided.
“Flightcancellationcompensation.com” means Flightcancellationcompensation.com Czeck SRO, a company based in Czeck with its registered office at c/o Národní 135/14 110 00, 1, 110 00 Praha, Czechia,
“Flightcancellationcompensation.com Group Company” means any entity that is, directly or indirectly, controlled by Flightcancellationcompensation.com or which controls Flightcancellationcompensation.com, whether through the ownership of share capital and/or voting securities, by contract, or otherwise.
“Flightcancellationcompensation.com+” or “Flightcancellationcompensation.com Plus” is a membership which gives Members access to one of the Flightcancellationcompensation.com+ plans described by the Flightcancellationcompensation.com+ Services Catalog.
“Flightcancellationcompensation.com+ Dashboard” means the members-only area accessed via my.Flightcancellationcompensation.com.com, where Flightcancellationcompensation.com+ Members can check and manage their Flightcancellationcompensation.com+ Services.
“Flightcancellationcompensation.com+ Member” or “Member” means a Customer who has purchased Flightcancellationcompensation.com+.
“Flightcancellationcompensation.com+ Services” means the services listed in the Flightcancellationcompensation.com+ Services Catalog, available to Members who have purchased Flightcancellationcompensation.com+.
“Flightcancellationcompensation.com Third Party” means a person or entity under contract with Flightcancellationcompensation.com to assist in the provision of our Services either directly or indirectly to the Customer.
“Airline” means the commercial airline that operated the flight for which our Services may be provided.
“Air Passenger Rights Regulations” means any law, regulation, directive, international convention, or similar, whether issued on a state, federal, European Union, national, international, or regional level, and case law, upon which a consumer may claim monetary compensation, damages, or refunds in the event of overbooked, delayed, canceled, or otherwise disrupted flights or luggage-related issues. These may include, without limitation, general consumer protection laws, “EC 261”: Regulation (EC) No. 261/2004 of the European Parliament and of the Council dated 11 February 2004; “UK 261”: The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019; Turkish “SHY” passenger regulation, Canadian Transportation Act: Air Passenger Protection Regulations, and “MC 99”: The Montreal Convention 1999.
“Assignment Agreement” means the document, in electronic or other format, requested by Flightcancellationcompensation.com on a case-by-case basis, whereby you and Flightcancellationcompensation.com agree that Flightcancellationcompensation.com shall become the owner of the Claim, subject to the terms of the Assignment Agreement, in order to collect and receive payments.
“Authority Document” means the document which authorizes Flightcancellationcompensation.com and/or an Flightcancellationcompensation.com Group Company or Flightcancellationcompensation.com Third Party to act on your behalf with regard to your Claim. The document may be in many shapes and forms, due to various jurisdictional requirements, including, but not limited to, a power of attorney or certificate of authorization.
“Claim” means any claim against an Airline for monetary compensation, damages, or refund in accordance with Air Passenger Rights Laws or an Airline’s goodwill.
“Compensation Service” means the service whereby Flightcancellationcompensation.com, either by itself or together with its Group Companies and Flightcancellationcompensation.com Third Parties, pursues a Claim on your behalf. This may include Legal Action.
“Customer” means you; the person who has accepted these Terms. The Customer may also be referred to as “Client” on some documents.
“Discretion” means that Flightcancellationcompensation.com has the right to make decisions with regards to your Claim. Our decisions are based on data, and are described further in section 4: How Flightcancellationcompensation.com makes decisions with regards to your Claim.
“Eligible Claim” means a Claim that Flightcancellationcompensation.com has assessed, within its sole Discretion, as a Claim that Flightcancellationcompensation.com is willing to pursue on your behalf by providing you with the Compensation Service.
“Eligibility Service” means the service provided by Flightcancellationcompensation.com to determine whether your Claim is an Eligible Claim.
“Flight Compensation” means the total amount of money, or other receivables (where accepted by Flightcancellationcompensation.com in its Discretion), paid by an Airline in relation to a Claim as compensation, refund, damages, settlement, a gesture of goodwill, or otherwise, to you or Flightcancellationcompensation.com as a result of the Compensation Services. For the avoidance of doubt, Flight Compensation does not include any payments or reimbursements of Legal Expenses, collection cost, interest, or similar, which have been pre-financed by Flightcancellationcompensation.com or result from Flightcancellationcompensation.com's intervention.
“Fellow Passenger” means any passenger who the Customer has included in the Form for receipt of Flight Compensation, such as a family member or passenger that traveled together with the Customer on the Airline.
“Form” means the Assignment Form, Authority Document, power of attorney, or other documents which enable the Flightcancellationcompensation.com Group and Flightcancellationcompensation.com Third Parties to provide the Customer with our Services. Flightcancellationcompensation.com will determine which Form is the most appropriate on a Claim by Claim basis.
“Goodwill Claim” is where Flightcancellationcompensation.com makes a request to the Airline, in absence of developed Air Passenger Rights Regulations, for Flight Compensation. The Flight Compensation for Goodwill Claims may be monetary or in kind, such as a flight voucher, fidelity points, or air miles.
“Information Service” means Flightcancellationcompensation.com's provision of flight information, airline information, airport information, other travel-related information, and information about air passenger rights under applicable Air Passenger Rights Regulations. The information may be either specific to the Customer’s flight or non-flight-specific general information. The information will be delivered through electronic communication, including email, a personalized dashboard, or Flightcancellationcompensation.com controlled websites.
“Lawyer” means any attorney at law and/or law firm that Flightcancellationcompensation.com has contracted with for Legal Action or other legal services with regard to a Claim.
“Legal Action” means the preparation and filing of a Claim for judicial action, either by filing the Claim in court or before a government body, such as a national enforcement body (NEB), or handing over a Claim to a Lawyer, for presenting the Claim directly to the Airline or for judicial action, or moving the Claim from one jurisdiction to another.
“Legal Action Fee” means the fee listed in Our Fees that Flightcancellationcompensation.com charges you when you receive Flight Compensation for the provision of the Compensation Service that included Legal Action. The Legal Action Fee is paid in addition to the Service Fee.
“Legal Expenses” means all fees incurred by, paid by, or awarded to you or the Flightcancellationcompensation.com Group in furtherance of a Legal Action, including, but not limited to, attorneys fees, application fees, court and clerk costs, translation costs, bailiff’s costs, extrajudicial collection, or any other related fees and expenses.
“Membership Period” means the period of time when an Flightcancellationcompensation.com+ Member is entitled to use the Flightcancellationcompensation.com+ Services. For a yearly Member this is from the date and time of purchase for one full year, unless renewed. For a single booking this is from the date and time of purchase and continues for a limited time thereafter (as further described in these Terms) and is only applicable to the flight for which the Membership was purchased.
“Our Fees” means the fees and charges listed here specifying accepted currencies, methods of payment which are payable by you to Flightcancellationcompensation.com. In addition to Our Fees, Flightcancellationcompensation.com may be entitled to Legal Expenses from the Airline as described in these Terms.
“Reassignment Form” means the document that you and Flightcancellationcompensation.com sign assigning the rights of your Claim back to you, or authorizing your Claim back to you.
“Service Fee” means the fee listed in Our Fees that Flightcancellationcompensation.com charges you when you receive Flight Compensation following the provision of the Compensation Service.
“Services” means any of our services, including, without limitation, the Eligibility Service, Compensation Service, Information Service, or Flightcancellationcompensation.com+ Services provided by Flightcancellationcompensation.com or an Flightcancellationcompensation.com Third Party to you in accordance with these Terms and any additional terms specific to the Services selected by you.
“Withdrawal” means the process set forth in the Withdrawal and Termination section by which the Customer withdraws from either the Compensation Service or the Membership or whereby Flightcancellationcompensation.com withdraws from the Compensation Service.
“VAT” means any system of value added tax.

After you have accepted these Terms, Flightcancellationcompensation.com will provide you the Eligibility Service and Information Service to determine whether Flightcancellationcompensation.com believes, in its sole Discretion, you have an Eligible Claim.
If Flightcancellationcompensation.com makes this determination, Flightcancellationcompensation.com will provide you with the Form. The purpose of the Form is to permit Flightcancellationcompensation.com to engage on your behalf either directly or indirectly with Lawyers, the Airline or its representatives, and/or courts in order to obtain Flight Compensation.
Provision of the Information Service or Eligibility Service by Flightcancellationcompensation.com shall not constitute a binding offer to provide you with any other Services, including, without limitation, the Compensation Service.

Prior to commencing the Compensation Service, you will be required to:

authorize your AH Signature on the Form which will specify that you:

agree to receive the Compensation Service.
acknowledge that Flightcancellationcompensation.com will only claim Flight Compensation that is monetary, and that it is in Flightcancellationcompensation.com’s sole Discretion to accept travel vouchers and/or other services as Flight Compensation and that Airline offers for non-monetary compensation may be treated by Flightcancellationcompensation.com as an Airline’s refusal of Flight Compensation.
affirm that you are not pursuing the Claim by any other means either directly or through any other third parties and no legal dispute is directly or indirectly pending or expected between you and the Airline on the same matter.

If you have any existing engagement or assignments with regard to your Claim, you must cancel these immediately.
If you have not done these steps, you will not receive the Compensation Service.
Upon receipt and review of the Form, Flightcancellationcompensation.com will confirm to you in writing, either by email or other written form, that Flightcancellationcompensation.com will commence the Compensation Service. Flightcancellationcompensation.com may decide, in its sole Discretion, whether to proceed with or reject the provision of the Compensation Service, or may request further information or documentation prior to commencement of the Compensation Service.
After submitting the Form,

you may not assign the Claim to any other party as the legal title to the Claim has been assigned to Flightcancellationcompensation.com.
you may not mandate or authorize another third party to act on your behalf concerning the same Claim.

If you receive any direct payments or any other compensation from the Airline after entering into the compensation agreement, you must advise Flightcancellationcompensation.com immediately. Such payments shall be considered Flight Compensation and entitle Flightcancellationcompensation.com to the Service Fee, and Legal Action Fee if Legal Action was taken by Flightcancellationcompensation.com prior to you having received payment from the Airline.
After submitting the Form, you must cease negotiations with the Airline and direct any communication you have with the Airline regarding your Claim to Flightcancellationcompensation.com.

Reassignment
Your claim may be reassigned back to you either at your request or by Flightcancellationcompensation.com’s initiative. In each case, this will be done in writing by you and Flightcancellationcompensation.com signing a Reassignment Form. In the event that you have signed an Authority Document, you may Withdraw the authority given in the Authority Document by giving written notice to Flightcancellationcompensation.com.

Customer Representative
If you are acting as the representative or on behalf of a passenger or passengers, then you shall first obtain a power of attorney to act on their behalf and produce evidence of such upon request by Flightcancellationcompensation.com. For minor passengers, you shall provide their complete data, including: name, birthdate of the minor, the names and signatures of the custodians or legal guardians.

Commencing the Compensation Services
Where Flightcancellationcompensation.com has notified you in writing as stated above, Flightcancellationcompensation.com will provide the Compensation Service with the intention of obtaining Flight Compensation on your behalf.
You will provide Flightcancellationcompensation.com with all data or information that is required for the execution of the Compensation Service. You warrant that the data and information you provide is correct, complete, and true, and, where applicable, with the consent of Fellow Passengers. Flight data and information may be submitted to Flightcancellationcompensation.com via the website, email, other electronic or software solutions supported by Flightcancellationcompensation.com, or phone.
Flightcancellationcompensation.com may request that you provide additional information such as:

passenger name, surname, email address, phone number, type of disruption (delay, canceled flight, or denied boarding/overbooking), reason for delay (if possible), length of delay, name of the Airline, flight number, date of the flight, place of departure and arrival, and description of incident.
an additional Form which may be sent to Flightcancellationcompensation.com via the web form or any other electronic solutions supported by Flightcancellationcompensation.com, or using email, or postal service.

You acknowledge that failure to provide Flightcancellationcompensation.com with any such information will negatively impact Flightcancellationcompensation.com’s ability to provide the Compensation Service.

Flight Compensation and Legal Action
On receiving your Form, Flightcancellationcompensation.com will prepare a request for payment and send it to the Airline and handle all further correspondence. For this part of the Compensation Service, if Flight Compensation is paid, you will be required to pay Flightcancellationcompensation.com the Service Fee.
If the Airline fails to pay Flight Compensation within a reasonable period after being notified by Flightcancellationcompensation.com, or should Flightcancellationcompensation.com, in its sole Discretion, assess that the Airline is unlikely to respond to a request for payment, Flightcancellationcompensation.com may initiate Legal Action.
In the event that Legal Action is initiated and Flight Compensation is paid, you will be required to pay Flightcancellationcompensation.com the Legal Action Fee in addition to the Service Fee.
In the event that a Lawyer is used for Legal Action, you expressly consent to Flightcancellationcompensation.com providing the Lawyer access to all the data communicated to Flightcancellationcompensation.com in order for the Lawyer to take Legal Action.
Where a separate Form or other additional documents are required to undertake Legal Action, you undertake to provide such additional documents. In cases where you have signed an Assignment Agreement, and later sign an Authority Document (or similar), you accept that the Authority Document assigns the Claim back to you.
If Flightcancellationcompensation.com or the Lawyer commences Legal Action to pursue a Claim, Flightcancellationcompensation.com will cover any Legal Expenses incurred during the Legal Action, even if the Legal Action is lost. In the event that the lawsuit is won or a settlement has been reached between the Airline and Flightcancellationcompensation.com, Flightcancellationcompensation.com may cover any costs incurred that are not covered by the Airline. When applicable, if a lawsuit is won, a claim for reimbursement of Legal Expenses will be put forward. The same applies to Legal Expenses regardless of whether the legal proceedings are performed by Flightcancellationcompensation.com or a Lawyer. For the avoidance of doubt, all reimbursements, including Legal Expenses and interest, shall belong to Flightcancellationcompensation.com.
You agree and acknowledge that the final outcome of Legal Action and obtaining Flight Compensation may take years.

Settlements
Flightcancellationcompensation.com, in its sole Discretion, may offer to or accept from the Airline individual or collective Claim settlements for Flight Compensation.
You acknowledge that the decision to accept a settlement from the Airline for Flight Compensation rests solely with Flightcancellationcompensation.com, since you have assigned the Claim to Flightcancellationcompensation.com. In case Flightcancellationcompensation.com acts on your behalf in accordance with an Authority Document, you authorize Flightcancellationcompensation.com to accept or reject settlement offers based on Flightcancellationcompensation.com’s Discretion, without the need for your additional consent.
Flightcancellationcompensation.com may pursue the assigned Claim in its own name, with or without the help of a Lawyer. Where appropriate and/or legally necessary, Flightcancellationcompensation.com may reassign the Claim to you and you agree to authorize again Flightcancellationcompensation.com with an Authority Document to deliver the Compensation Service and collect and/or receive payments.
You are responsible for providing the correct data to proceed with the Compensation Service. Flightcancellationcompensation.com shall not be held liable for any incorrect communications, documents, incorrect data/information, and fraudulent conduct shared by you. In the event that you provided deliberately incorrect information or data, in addition to any other recourse Flightcancellationcompensation.com may have under these Terms, you will, upon request by Flightcancellationcompensation.com, reimburse Flightcancellationcompensation.com for the Legal Expenses.

Goodwill Claims
In jurisdictions where the Air Passenger Rights Regulations may be less developed and obtaining Flight Compensation less likely, upon your decision to proceed, Flightcancellationcompensation.com may attempt to obtain Flight Compensation through a Goodwill Claim.

How Flightcancellationcompensation.com makes decisions with regards to your Claim
Flightcancellationcompensation.com uses its Discretion in making decisions regarding whether to pursue your Claim during the Eligibility Service or at any time during the Compensation Service, including whether to pursue your Claim with Legal Action, to make or accept a settlement offer from the Airline, to withdraw the Claim, or to pursue a Goodwill Claim.
Flightcancellationcompensation.com’s Discretion is based on a number of factors including, without limitation, the applicable Air Passenger Rights Regulations, the jurisdictions and court systems in which we may pursue your Claim, Legal Expenses and the likelihood that Flightcancellationcompensation.com may obtain or be obliged to pay Legal Expenses, the Airline’s historic behavior with similar Claims, the average length of time it may take to obtain Flight Compensation or a favorable ruling through Legal Action, the quality of the information that you have provided Flightcancellationcompensation.com with regards to your Claim, any factual information that may make obtaining Flight Compensation difficult, advice from Lawyers, and Flightcancellationcompensation.com’s experience with similar Claims.

You may join the Membership by paying the Flightcancellationcompensation.com+ Membership Fee (see Our Fees) or by obtaining Flightcancellationcompensation.com+ Membership through an Flightcancellationcompensation.com Third Party that is authorized by Flightcancellationcompensation.com to make Membership available to you.
The Flightcancellationcompensation.com+ Membership commences on the day of purchase.
Upon the acceptance of the purchase the Member will receive a confirmation email from Flightcancellationcompensation.com.

Membership Options and Versions
Flightcancellationcompensation.com+ Membership may be purchased either as:

A single booking via a third party: this membership is offered as an additional service during a flight booking with the Flightcancellationcompensation.com Third Party. The membership covers those flights only.
A yearly subscription via Flightcancellationcompensation.com directly: this membership covers flights that occur within the given time period. The Flightcancellationcompensation.com+ Membership Fee will be billed yearly.

See Our Fees for the applicable fee for each Flightcancellationcompensation.com+ Membership plan.

Flightcancellationcompensation.com+ Services
Members who have purchased Flightcancellationcompensation.com+ shall be entitled to use the services applicable to each type of Membership as described in the Flightcancellationcompensation.com+ Service Catalog.
The Flightcancellationcompensation.com+ Services may be provided by an Flightcancellationcompensation.com Third Party and may require that the Member agree to the terms of the Flightcancellationcompensation.com Third Party for use of the service.
Flightcancellationcompensation.com reserves the right to add or remove an Flightcancellationcompensation.com+ Service at any time and will immediately update the Flightcancellationcompensation.com+ Service Catalog should a service be removed.
For avoidance of doubt, Flightcancellationcompensation.com+ is not an insurance policy of any kind.

Limits of Use
Benefits are personal and apply only to the Member.
All Claims for Flight Compensation must be raised by the Member:

during the Membership Period.
within sixty (60) days of the date of the flight.
with regards to baggage related Claims, no more than three (3) days after the day of the flight.

For Members with a yearly Membership, the Compensation Services will be limited to one Claim per calendar month and a total of twelve (12) Claims per calendar year.
The Service Fee and Legal Action Fee will not be refunded to the Member for flights that were disrupted prior to the commencement of the Membership or requests for Compensation Services made after Membership has expired or otherwise been terminated.
The Membership is non-transferable. The Member must promptly notify Flightcancellationcompensation.com upon becoming aware of any unauthorized use of the Membership.
By purchasing Flightcancellationcompensation.com+, you acknowledge that Flightcancellationcompensation.com+ is not an insurance product or substitute for an insurance product, and as with the Compensation Services and other services described herein, Flightcancellationcompensation.com makes no warranty or representation that you will obtain Flight Compensation. Flightcancellationcompensation.com uses its Discretion in determining how and when to provide the Compensation Service in accordance with the Terms, and a Member will not be entitled to a refund where Flightcancellationcompensation.com decides not to pursue a Claim.

Renewal of Yearly Subscription
For the Membership as a yearly subscription, the Membership shall be automatically renewed for one (1) year thereafter until and unless the Member chooses to cancel the Membership as described in the Termination and Withdrawal Section below.

Our Fees is the price list that details all the fees, charges, and prices that Flightcancellationcompensation.com receives in consideration for providing you with our Products and Services.
Flightcancellationcompensation.com provides you with the Eligibility Service and Information Service free of charge.
Flightcancellationcompensation.com provides Compensation Service free of charge except where Flightcancellationcompensation.com is successful in obtaining Flight Compensation for you.
If Flightcancellationcompensation.com is successful, Flightcancellationcompensation.com will transfer the Flight Compensation to you, subject to Our Fees.
If you have provided Flightcancellationcompensation.com with incorrect or incomplete payment information and the amounts we have paid to you for Flight Compensation have been returned to Flightcancellationcompensation.com, Flightcancellationcompensation.com will make reasonable efforts to contact you, including email reminders and other means of communication provided by you to Flightcancellationcompensation.com. If you do not respond to provide correct payment information, Flightcancellationcompensation.com shall be entitled to keep the part of the Flight Compensation that otherwise should have been transferred to the Customer.
In the event that the Flight Compensation and/or Legal Expenses, interest, or similar are transferred directly from the Airline to you, you will:

as soon as reasonably practicable, inform Flightcancellationcompensation.com of the payment.
be invoiced and liable to pay Our Fees, Legal Expenses, interest, or similar, if any, to Flightcancellationcompensation.com without unreasonable delay.

When Flightcancellationcompensation.com has paid the Flight Compensation in accordance with the instruction of and method selected by the Customer, Flightcancellationcompensation.com shall not be liable for:

checks, prepaid debit cards, credit cards, and similar lost in transit to the Customer;
any effect of the Customer giving wrong bank account information, wrong address, or similar, including, but not limited to, the Flight Compensation being paid to the wrong receiver. If Flight Compensation has been paid to a wrong receiver at the fault of the Customer, Flightcancellationcompensation.com shall not be obligated to actively reclaim it.

You shall not be entitled to claim any interest on the Flight Compensation during the time period between when Flightcancellationcompensation.com receives it and when it is transferred to you. Flightcancellationcompensation.com reserves the right to retain any interest that it has recovered from the Airline, including interest recovered following Legal Action.
Flightcancellationcompensation.com shall not be liable for any amount of compensation, damages, or similar, if we are prevented from transferring the payment to you by an event beyond Flightcancellationcompensation.com’s control, including, but not limited to, strike, lock-out, labor dispute, force majeure, natural disasters, war, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, and storm.
The Service Fee and the Legal Action Fee apply to any kind of settlement whenever Flightcancellationcompensation.com is able to obtain Flight Compensation whether obtained through court decision, settlement with the Airline, or where Flightcancellationcompensation.com has settled the Claim with the Airline jointly with other Claims.

If you qualify as a consumer under the European Union (EU), the European Economic Area (EEA), and the UK consumer regulations, meaning that you are an individual who engages in a legal transaction for a purpose other than your commercial or independent vocational activity, then you possess a legal right of Withdrawal.
You have the right to withdraw from the Compensation Service or Membership within 14 days from the commencement of the Compensation Service or Membership for free and without the need to specify any reasons. To exercise your right to Withdrawal, the Withdrawal must be communicated (e.g., by letter, email, or contact form) within the 14-day period mentioned above, and it must clearly state your wish to withdraw from the Compensation Service or Membership.
Due to the nature of the service provided, you agree that you cannot withdraw from

the Compensation Service if Flightcancellationcompensation.com has informed you that the Airline has accepted the Claim.
Flightcancellationcompensation.com+ or any Flightcancellationcompensation.com+ Service twenty-four (24) hours before, or any time after, the scheduled departure time of the flight that Flightcancellationcompensation.com+ applies to, as in such events we have completed the service you requested.
any Service where, by the nature of the Service, Flightcancellationcompensation.com has already completed the provision of the Service by the time of the withdrawal request.

The Withdrawal shall be sent to:

Flightcancellationcompensation Czeck SRO
Národní 135/14 110 00, 1, 110 00 Praha, Czechia
Czeck
or
email: hello@Flightcancellationcompensation.com.com
To request your Withdrawal you may copy and paste the sample text below, adding your details. (You are not obliged to use exactly this text.)
—----------
Sample cancellation form
I hereby terminate the agreement concluded by me:
Flightcancellationcompensation.com Claim number:
Date claim was filed:
Name of customer:
Address of the customer:
Signature of customer:
Date:
—---------
*End of sample text
Following the 14-day Withdrawal period, you may Withdraw your acceptance of the Compensation Service or Membership subject to the Terms.

Withdrawal of Compensation Service by Flightcancellationcompensation.com
Flightcancellationcompensation.com has the right to withdraw from the Compensation Service in the event of identifying obstacles beyond the control of Flightcancellationcompensation.com that prevent Flightcancellationcompensation.com from obtaining Compensation for you. These may include, but are not limited to, Airline insolvency, court closure, lockdown measures, low Flight Compensation value etc. In these cases, Flightcancellationcompensation.com shall notify you of the obstacles and close your Claim. No fee will apply.

Termination of the Compensation Service and Membership
The Services will terminate upon the earlier of the following to occur:

The Compensation Service terminates when the Claim has been settled with the Airline, you have received the Flight Compensation, and all amounts payable by you to Flightcancellationcompensation.com, if any, have been paid, or
Either you or Flightcancellationcompensation.com, at any time, for any reason, give timely written notice of termination; or
By Flightcancellationcompensation.com immediately where

you have breached your obligations under the Terms or any other applicable rules or regulations,
you have provided incorrect information, engaged in fraud, or engaged in activities that Flightcancellationcompensation.com may reasonably suspect to be misleading or fraudulent, in which case you will not be entitled to the Flight Compensation or any other payments.

Flightcancellationcompensation.com reserves the right to claim its losses when terminating as a result of your breach.
If you are an Flightcancellationcompensation.com+ Member with a yearly subscription and you do not wish to renew it according to Clause 5.17, you may cancel your Membership one (1) day prior to the date of automatic renewal by either

logging into your account, choosing “Manage Membership” in the Flightcancellationcompensation.com+ Dashboard and clicking “Cancel Membership”
providing Flightcancellationcompensation.com with written notice of your desire not to automatically renew the Membership, sent to: hello@Flightcancellationcompensation.com.com

Flightcancellationcompensation.com's Right to Refuse, Suspend, or Terminate Membership
Flightcancellationcompensation.com reserves the right to refuse the Membership to any person and, in case of breach of the Terms by the Member, terminate the Membership at any time.
Flightcancellationcompensation.com has the right to suspend your Membership if there are reasonable grounds to suspect misleading or fraudulent activities. In this case, you must provide Flightcancellationcompensation.com with any documentation we require to investigate, you will not be able to cancel your Membership, and no payments or refunds will be made until Flightcancellationcompensation.com is satisfied that no fraud has occurred. If Flightcancellationcompensation.com determines, in its sole Discretion, that there is sufficient evidence of fraud, Flightcancellationcompensation.com will have the right to terminate the Membership and exercise its rights under these Terms or applicable law, including without limitation, for the recovery of any amounts paid and informing the competent authorities.

Consequence of Termination and Withdrawal of the Compensation Service
Upon termination of the Compensation Services for any reason, you shall immediately pay any fees payable to Flightcancellationcompensation.com under the Terms, including without limitation in the case of Customer Withdrawal after the Airline confirms the payment of Flight Compensation.
Flightcancellationcompensation.com will not automatically reassign your Claim to you upon Withdrawal or termination. You must request Flightcancellationcompensation.com to reassign your Claim, and Flightcancellationcompensation.com will send you the Reassignment Form for you to sign.
In the event that you Withdraw from the Compensation Service or Flightcancellationcompensation.com terminates due to your breach of the Terms, Flightcancellationcompensation.com shall be entitled to obtain the following from you:

Flightcancellationcompensation.com’s Legal Expenses, if Flightcancellationcompensation.com has commenced a Legal Action; or,
An amount equal to the Legal Expenses, if, following the Withdrawal, Flightcancellationcompensation.com is requested by a Judicial Authority to pay the Legal Expenses due to the Airline; or,
Flightcancellationcompensation.com’s Service Fee, and, where there was Legal Action, the Legal Action Fee, where you subsequently obtained Flight Compensation directly from the Airline.

Consequence of Withdrawal of Flightcancellationcompensation.com+ Membership
Once the Membership is terminated, canceled, or expired, the Member loses all Flightcancellationcompensation.com+ benefits and Flightcancellationcompensation.com will no longer waive its Service Fee and Legal Action Fee, if applicable, for Flightcancellationcompensation.com’s delivery of the Compensation Service.
Members who have chosen not to renew their Membership, have to file their Claim originating from the Membership Period, no longer than 60 (sixty) days after the Membership has expired, to receive the benefits of the Flightcancellationcompensation.com+ Membership.

Our Services may contain links to third-party providers’ websites or interfaces to book services via third parties. Such websites/services are controlled by independent parties under which Flightcancellationcompensation.com has no control. Although our Services may provide information about or access to third-party suppliers and facilitate use of these third-party providers, such Services do not constitute any sponsorship, affiliation, or endorsement of these third-party providers.
We remind you that by accessing third-party websites/services or using third-party services made available through our Services, you agree to be bound by these third parties’ policies and terms and conditions. We encourage you to review these terms and conditions and policies and to use them at your own risk.
You hereby acknowledge and agree that Flightcancellationcompensation.com will not be a party to any agreement entered with any such third party and will not be responsible for any errors or omissions in such third parties’ services or for any direct or indirect claim, breach, loss or damage caused or allegedly caused by or in connection with the access or use of such third parties’ services.

Disclaimer of Warranties and Limitation of Liability
Flightcancellationcompensation.com has many sources of information and data that make up the information and services available under these Terms. Although Flightcancellationcompensation.com tries to provide accurate information, our Services may be subject to omissions and errors. Our Services are provided ‘as is’. To the fullest extent permitted by law, Flightcancellationcompensation.com disclaims all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third party’s rights, accuracy of information, and fitness for a particular purpose. Flightcancellationcompensation.com makes no representations or warranties that our Services will result in Flight Compensation, meet your requirements or be secure, free of viruses or other harmful components, timely, uninterrupted, accurate, complete, or reliable. You acknowledge and agree that your use of our Services is at your own risk. To the fullest extent permitted by applicable law, Flightcancellationcompensation.com and its Group Companies will not be liable for any direct, indirect, punitive, incidental, special, consequential losses or damages, or any loss of income, profits, goodwill arising out of or in any way related to i) our Services, ii) delay or inability to access our Services; iii) virus, bugs, trojan horses, software, information, third parties’ linked websites, services obtained through the use of our Services, iv) or any other matter relating to our Services, whether based on contract, tort, strict liability, or otherwise, even if Flightcancellationcompensation.com, its Group Companies, or any of its suppliers has been advised of the possibility of such damages.
These Terms do not affect any of your statutory legal rights that cannot be excluded by law. If you are not satisfied with any portion of our Services or with these Terms, your sole and exclusive remedy is Withdrawal in accordance with the Terms.
Versions and Modifications
Flightcancellationcompensation.com reserves the right to amend sections of these Terms at any time without further notice. The latest version will always be available on the Flightcancellationcompensation.com website.
Flightcancellationcompensation.com regularly updates the features of our Services and these Terms to improve how we deliver our Services to you. As a result, any new features of our Services will be subject to the latest version of the Terms displayed on the Flightcancellationcompensation.com website.
Nonetheless, your use of the Services will be governed by the version of the Terms in place on the date in which you accepted them. If you are unsure of which version of the Terms applies to you, please contact Flightcancellationcompensation.com at hello@Flightcancellationcompensation.com.com and we’ll provide them to you.

Entire Agreement
These Terms are the complete and exclusive statement relating to its subject matter and supersede all prior communications (oral or in writing) between you and Flightcancellationcompensation.com.
You may not transfer any of your rights or obligations under these Terms without our prior written consent. Flightcancellationcompensation.com may transfer any of its rights or obligations under these Terms to any Flightcancellationcompensation.com Group Companies or any third party designated by Flightcancellationcompensation.com.

Alternatives to the Compensation Services
If you wish to pursue your Claim through other alternatives than Flightcancellationcompensation.com’s Compensation Services, the following are other options for enforcing the Claim: your own extrajudicial or judicial action against the airline, support from a lawyer, an enquiry directly with the respective Airline. In Czeck, you can use the offer of the conciliation body for public passenger transport, the online form of the Czeck Federal Aviation Authority, and the Air Transport Arbitration Body at the Czeck Federal Office of Justice.

Governing Law and Jurisdiction
These Terms, Forms, and the agreement between Flightcancellationcompensation.com and you, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by the laws of Czeck, without regard to conflict of laws principle. This shall not affect mandatory provisions of the legal system that would apply without this choice of law clause, e.g. the mandatory provisions of the customer's country of residence.
If any provision (or part thereof) of these Terms is held by any court, or other competent authority to be void or unenforceable in whole or part, such void provision shall be deemed to be replaced by an enforceable provision with the closest effect possible to the original provision and these Terms shall continue to be valid with respect to the other provisions and the remainder of the affected provisions.
Any failure or delay by Flightcancellationcompensation.com in enforcing (in whole or in part) any provision of these Terms will not be interpreted as a waiver of our rights or remedies.
The English version of these Terms shall prevail in case of inconsistency to any other language version.

By accepting these Terms and using our Services you affirm you are:

a natural person over the age of legal majority in your country of residence who can enter into legally binding agreements under applicable law.
authorized to enter into these Terms and any Service specific terms on your own behalf, and, where applicable, on behalf of other passengers.

Nature of our Services
The Flightcancellationcompensation.com Group provides services to help air passengers manage the impact of flight disruption. These services may change from time to time, but include facilitating the processing of Claims on behalf of passengers before Airlines enforcing air passengers' rights (including, but not limited to, claiming compensation) arising from delayed or canceled flights and/or other related issues.
Flightcancellationcompensation.com is not a law firm; and is not acting as a lawyer on your behalf or providing you directly with legal services. Nevertheless, during the provision of our Services and in accordance with the Terms and Forms, Flightcancellationcompensation.com may engage with contract Lawyers or contract attorneys for the purpose of providing our Services.
If you have purchased an insurance product through Flightcancellationcompensation.com, Flightcancellationcompensation.com operates as a registered insurance agent in accordance with Czeck regulation. Flightcancellationcompensation.com does not act as a risk bearer itself, but only assumes a function as an intermediary. These Terms do not apply to your purchase of the insurance product. Please refer to the policy documents for the terms that cover the insurance product you have purchased, including the name of the Flightcancellationcompensation.com Third Party who is providing the coverage in the event of damage.

“AH Signature” means a signature provided by you electronically via the online Flightcancellationcompensation.com signing tool, and considered the equivalent of a handwritten signature. In the event you are unable to provide a signature online, a handwritten or scanned signature may be provided.
“Flightcancellationcompensation.com” means Flightcancellationcompensation.com Czeck SRO, a company based in Czeck with its registered office at c/o Národní 135/14 110 00, 1, 110 00 Praha, Czechia,
“Flightcancellationcompensation.com Group Company” means any entity that is, directly or indirectly, controlled by Flightcancellationcompensation.com or which controls Flightcancellationcompensation.com, whether through the ownership of share capital and/or voting securities, by contract, or otherwise.
“Flightcancellationcompensation.com+” or “Flightcancellationcompensation.com Plus” is a membership which gives Members access to one of the Flightcancellationcompensation.com+ plans described by the Flightcancellationcompensation.com+ Services Catalog.
“Flightcancellationcompensation.com+ Dashboard” means the members-only area accessed via my.Flightcancellationcompensation.com.com, where Flightcancellationcompensation.com+ Members can check and manage their Flightcancellationcompensation.com+ Services.
“Flightcancellationcompensation.com+ Member” or “Member” means a Customer who has purchased Flightcancellationcompensation.com+.
“Flightcancellationcompensation.com+ Services” means the services listed in the Flightcancellationcompensation.com+ Services Catalog, available to Members who have purchased Flightcancellationcompensation.com+.
“Flightcancellationcompensation.com Third Party” means a person or entity under contract with Flightcancellationcompensation.com to assist in the provision of our Services either directly or indirectly to the Customer.
“Airline” means the commercial airline that operated the flight for which our Services may be provided.
“Air Passenger Rights Regulations” means any law, regulation, directive, international convention, or similar, whether issued on a state, federal, European Union, national, international, or regional level, and case law, upon which a consumer may claim monetary compensation, damages, or refunds in the event of overbooked, delayed, canceled, or otherwise disrupted flights or luggage-related issues. These may include, without limitation, general consumer protection laws, “EC 261”: Regulation (EC) No. 261/2004 of the European Parliament and of the Council dated 11 February 2004; “UK 261”: The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019; Turkish “SHY” passenger regulation, Canadian Transportation Act: Air Passenger Protection Regulations, and “MC 99”: The Montreal Convention 1999.
“Assignment Agreement” means the document, in electronic or other format, requested by Flightcancellationcompensation.com on a case-by-case basis, whereby you and Flightcancellationcompensation.com agree that Flightcancellationcompensation.com shall become the owner of the Claim, subject to the terms of the Assignment Agreement, in order to collect and receive payments.
“Authority Document” means the document which authorizes Flightcancellationcompensation.com and/or an Flightcancellationcompensation.com Group Company or Flightcancellationcompensation.com Third Party to act on your behalf with regard to your Claim. The document may be in many shapes and forms, due to various jurisdictional requirements, including, but not limited to, a power of attorney or certificate of authorization.
“Claim” means any claim against an Airline for monetary compensation, damages, or refund in accordance with Air Passenger Rights Laws or an Airline’s goodwill.
“Compensation Service” means the service whereby Flightcancellationcompensation.com, either by itself or together with its Group Companies and Flightcancellationcompensation.com Third Parties, pursues a Claim on your behalf. This may include Legal Action.
“Customer” means you; the person who has accepted these Terms. The Customer may also be referred to as “Client” on some documents.
“Discretion” means that Flightcancellationcompensation.com has the right to make decisions with regards to your Claim. Our decisions are based on data, and are described further in section 4: How Flightcancellationcompensation.com makes decisions with regards to your Claim.
“Eligible Claim” means a Claim that Flightcancellationcompensation.com has assessed, within its sole Discretion, as a Claim that Flightcancellationcompensation.com is willing to pursue on your behalf by providing you with the Compensation Service.
“Eligibility Service” means the service provided by Flightcancellationcompensation.com to determine whether your Claim is an Eligible Claim.
“Flight Compensation” means the total amount of money, or other receivables (where accepted by Flightcancellationcompensation.com in its Discretion), paid by an Airline in relation to a Claim as compensation, refund, damages, settlement, a gesture of goodwill, or otherwise, to you or Flightcancellationcompensation.com as a result of the Compensation Services. For the avoidance of doubt, Flight Compensation does not include any payments or reimbursements of Legal Expenses, collection cost, interest, or similar, which have been pre-financed by Flightcancellationcompensation.com or result from Flightcancellationcompensation.com's intervention.
“Fellow Passenger” means any passenger who the Customer has included in the Form for receipt of Flight Compensation, such as a family member or passenger that traveled together with the Customer on the Airline.
“Form” means the Assignment Form, Authority Document, power of attorney, or other documents which enable the Flightcancellationcompensation.com Group and Flightcancellationcompensation.com Third Parties to provide the Customer with our Services. Flightcancellationcompensation.com will determine which Form is the most appropriate on a Claim by Claim basis.
“Goodwill Claim” is where Flightcancellationcompensation.com makes a request to the Airline, in absence of developed Air Passenger Rights Regulations, for Flight Compensation. The Flight Compensation for Goodwill Claims may be monetary or in kind, such as a flight voucher, fidelity points, or air miles.
“Information Service” means Flightcancellationcompensation.com's provision of flight information, airline information, airport information, other travel-related information, and information about air passenger rights under applicable Air Passenger Rights Regulations. The information may be either specific to the Customer’s flight or non-flight-specific general information. The information will be delivered through electronic communication, including email, a personalized dashboard, or Flightcancellationcompensation.com controlled websites.
“Lawyer” means any attorney at law and/or law firm that Flightcancellationcompensation.com has contracted with for Legal Action or other legal services with regard to a Claim.
“Legal Action” means the preparation and filing of a Claim for judicial action, either by filing the Claim in court or before a government body, such as a national enforcement body (NEB), or handing over a Claim to a Lawyer, for presenting the Claim directly to the Airline or for judicial action, or moving the Claim from one jurisdiction to another.
“Legal Action Fee” means the fee listed in Our Fees that Flightcancellationcompensation.com charges you when you receive Flight Compensation for the provision of the Compensation Service that included Legal Action. The Legal Action Fee is paid in addition to the Service Fee.
“Legal Expenses” means all fees incurred by, paid by, or awarded to you or the Flightcancellationcompensation.com Group in furtherance of a Legal Action, including, but not limited to, attorneys fees, application fees, court and clerk costs, translation costs, bailiff’s costs, extrajudicial collection, or any other related fees and expenses.
“Membership Period” means the period of time when an Flightcancellationcompensation.com+ Member is entitled to use the Flightcancellationcompensation.com+ Services. For a yearly Member this is from the date and time of purchase for one full year, unless renewed. For a single booking this is from the date and time of purchase and continues for a limited time thereafter (as further described in these Terms) and is only applicable to the flight for which the Membership was purchased.
“Our Fees” means the fees and charges listed here specifying accepted currencies, methods of payment which are payable by you to Flightcancellationcompensation.com. In addition to Our Fees, Flightcancellationcompensation.com may be entitled to Legal Expenses from the Airline as described in these Terms.
“Reassignment Form” means the document that you and Flightcancellationcompensation.com sign assigning the rights of your Claim back to you, or authorizing your Claim back to you.
“Service Fee” means the fee listed in Our Fees that Flightcancellationcompensation.com charges you when you receive Flight Compensation following the provision of the Compensation Service.
“Services” means any of our services, including, without limitation, the Eligibility Service, Compensation Service, Information Service, or Flightcancellationcompensation.com+ Services provided by Flightcancellationcompensation.com or an Flightcancellationcompensation.com Third Party to you in accordance with these Terms and any additional terms specific to the Services selected by you.
“Withdrawal” means the process set forth in the Withdrawal and Termination section by which the Customer withdraws from either the Compensation Service or the Membership or whereby Flightcancellationcompensation.com withdraws from the Compensation Service.
“VAT” means any system of value added tax.

After you have accepted these Terms, Flightcancellationcompensation.com will provide you the Eligibility Service and Information Service to determine whether Flightcancellationcompensation.com believes, in its sole Discretion, you have an Eligible Claim.
If Flightcancellationcompensation.com makes this determination, Flightcancellationcompensation.com will provide you with the Form. The purpose of the Form is to permit Flightcancellationcompensation.com to engage on your behalf either directly or indirectly with Lawyers, the Airline or its representatives, and/or courts in order to obtain Flight Compensation.
Provision of the Information Service or Eligibility Service by Flightcancellationcompensation.com shall not constitute a binding offer to provide you with any other Services, including, without limitation, the Compensation Service.

Prior to commencing the Compensation Service, you will be required to:

authorize your AH Signature on the Form which will specify that you:

agree to receive the Compensation Service.
acknowledge that Flightcancellationcompensation.com will only claim Flight Compensation that is monetary, and that it is in Flightcancellationcompensation.com’s sole Discretion to accept travel vouchers and/or other services as Flight Compensation and that Airline offers for non-monetary compensation may be treated by Flightcancellationcompensation.com as an Airline’s refusal of Flight Compensation.
affirm that you are not pursuing the Claim by any other means either directly or through any other third parties and no legal dispute is directly or indirectly pending or expected between you and the Airline on the same matter.

If you have any existing engagement or assignments with regard to your Claim, you must cancel these immediately.
If you have not done these steps, you will not receive the Compensation Service.
Upon receipt and review of the Form, Flightcancellationcompensation.com will confirm to you in writing, either by email or other written form, that Flightcancellationcompensation.com will commence the Compensation Service. Flightcancellationcompensation.com may decide, in its sole Discretion, whether to proceed with or reject the provision of the Compensation Service, or may request further information or documentation prior to commencement of the Compensation Service.
After submitting the Form,

you may not assign the Claim to any other party as the legal title to the Claim has been assigned to Flightcancellationcompensation.com.
you may not mandate or authorize another third party to act on your behalf concerning the same Claim.

If you receive any direct payments or any other compensation from the Airline after entering into the compensation agreement, you must advise Flightcancellationcompensation.com immediately. Such payments shall be considered Flight Compensation and entitle Flightcancellationcompensation.com to the Service Fee, and Legal Action Fee if Legal Action was taken by Flightcancellationcompensation.com prior to you having received payment from the Airline.
After submitting the Form, you must cease negotiations with the Airline and direct any communication you have with the Airline regarding your Claim to Flightcancellationcompensation.com.

Reassignment
Your claim may be reassigned back to you either at your request or by Flightcancellationcompensation.com’s initiative. In each case, this will be done in writing by you and Flightcancellationcompensation.com signing a Reassignment Form. In the event that you have signed an Authority Document, you may Withdraw the authority given in the Authority Document by giving written notice to Flightcancellationcompensation.com.

Customer Representative
If you are acting as the representative or on behalf of a passenger or passengers, then you shall first obtain a power of attorney to act on their behalf and produce evidence of such upon request by Flightcancellationcompensation.com. For minor passengers, you shall provide their complete data, including: name, birthdate of the minor, the names and signatures of the custodians or legal guardians.

Commencing the Compensation Services
Where Flightcancellationcompensation.com has notified you in writing as stated above, Flightcancellationcompensation.com will provide the Compensation Service with the intention of obtaining Flight Compensation on your behalf.
You will provide Flightcancellationcompensation.com with all data or information that is required for the execution of the Compensation Service. You warrant that the data and information you provide is correct, complete, and true, and, where applicable, with the consent of Fellow Passengers. Flight data and information may be submitted to Flightcancellationcompensation.com via the website, email, other electronic or software solutions supported by Flightcancellationcompensation.com, or phone.
Flightcancellationcompensation.com may request that you provide additional information such as:

passenger name, surname, email address, phone number, type of disruption (delay, canceled flight, or denied boarding/overbooking), reason for delay (if possible), length of delay, name of the Airline, flight number, date of the flight, place of departure and arrival, and description of incident.
an additional Form which may be sent to Flightcancellationcompensation.com via the web form or any other electronic solutions supported by Flightcancellationcompensation.com, or using email, or postal service.

You acknowledge that failure to provide Flightcancellationcompensation.com with any such information will negatively impact Flightcancellationcompensation.com’s ability to provide the Compensation Service.

Flight Compensation and Legal Action
On receiving your Form, Flightcancellationcompensation.com will prepare a request for payment and send it to the Airline and handle all further correspondence. For this part of the Compensation Service, if Flight Compensation is paid, you will be required to pay Flightcancellationcompensation.com the Service Fee.
If the Airline fails to pay Flight Compensation within a reasonable period after being notified by Flightcancellationcompensation.com, or should Flightcancellationcompensation.com, in its sole Discretion, assess that the Airline is unlikely to respond to a request for payment, Flightcancellationcompensation.com may initiate Legal Action.
In the event that Legal Action is initiated and Flight Compensation is paid, you will be required to pay Flightcancellationcompensation.com the Legal Action Fee in addition to the Service Fee.
In the event that a Lawyer is used for Legal Action, you expressly consent to Flightcancellationcompensation.com providing the Lawyer access to all the data communicated to Flightcancellationcompensation.com in order for the Lawyer to take Legal Action.
Where a separate Form or other additional documents are required to undertake Legal Action, you undertake to provide such additional documents. In cases where you have signed an Assignment Agreement, and later sign an Authority Document (or similar), you accept that the Authority Document assigns the Claim back to you.
If Flightcancellationcompensation.com or the Lawyer commences Legal Action to pursue a Claim, Flightcancellationcompensation.com will cover any Legal Expenses incurred during the Legal Action, even if the Legal Action is lost. In the event that the lawsuit is won or a settlement has been reached between the Airline and Flightcancellationcompensation.com, Flightcancellationcompensation.com may cover any costs incurred that are not covered by the Airline. When applicable, if a lawsuit is won, a claim for reimbursement of Legal Expenses will be put forward. The same applies to Legal Expenses regardless of whether the legal proceedings are performed by Flightcancellationcompensation.com or a Lawyer. For the avoidance of doubt, all reimbursements, including Legal Expenses and interest, shall belong to Flightcancellationcompensation.com.
You agree and acknowledge that the final outcome of Legal Action and obtaining Flight Compensation may take years.

Settlements
Flightcancellationcompensation.com, in its sole Discretion, may offer to or accept from the Airline individual or collective Claim settlements for Flight Compensation.
You acknowledge that the decision to accept a settlement from the Airline for Flight Compensation rests solely with Flightcancellationcompensation.com, since you have assigned the Claim to Flightcancellationcompensation.com. In case Flightcancellationcompensation.com acts on your behalf in accordance with an Authority Document, you authorize Flightcancellationcompensation.com to accept or reject settlement offers based on Flightcancellationcompensation.com’s Discretion, without the need for your additional consent.
Flightcancellationcompensation.com may pursue the assigned Claim in its own name, with or without the help of a Lawyer. Where appropriate and/or legally necessary, Flightcancellationcompensation.com may reassign the Claim to you and you agree to authorize again Flightcancellationcompensation.com with an Authority Document to deliver the Compensation Service and collect and/or receive payments.
You are responsible for providing the correct data to proceed with the Compensation Service. Flightcancellationcompensation.com shall not be held liable for any incorrect communications, documents, incorrect data/information, and fraudulent conduct shared by you. In the event that you provided deliberately incorrect information or data, in addition to any other recourse Flightcancellationcompensation.com may have under these Terms, you will, upon request by Flightcancellationcompensation.com, reimburse Flightcancellationcompensation.com for the Legal Expenses.

Goodwill Claims
In jurisdictions where the Air Passenger Rights Regulations may be less developed and obtaining Flight Compensation less likely, upon your decision to proceed, Flightcancellationcompensation.com may attempt to obtain Flight Compensation through a Goodwill Claim.

How Flightcancellationcompensation.com makes decisions with regards to your Claim
Flightcancellationcompensation.com uses its Discretion in making decisions regarding whether to pursue your Claim during the Eligibility Service or at any time during the Compensation Service, including whether to pursue your Claim with Legal Action, to make or accept a settlement offer from the Airline, to withdraw the Claim, or to pursue a Goodwill Claim.
Flightcancellationcompensation.com’s Discretion is based on a number of factors including, without limitation, the applicable Air Passenger Rights Regulations, the jurisdictions and court systems in which we may pursue your Claim, Legal Expenses and the likelihood that Flightcancellationcompensation.com may obtain or be obliged to pay Legal Expenses, the Airline’s historic behavior with similar Claims, the average length of time it may take to obtain Flight Compensation or a favorable ruling through Legal Action, the quality of the information that you have provided Flightcancellationcompensation.com with regards to your Claim, any factual information that may make obtaining Flight Compensation difficult, advice from Lawyers, and Flightcancellationcompensation.com’s experience with similar Claims.

You may join the Membership by paying the Flightcancellationcompensation.com+ Membership Fee (see Our Fees) or by obtaining Flightcancellationcompensation.com+ Membership through an Flightcancellationcompensation.com Third Party that is authorized by Flightcancellationcompensation.com to make Membership available to you.
The Flightcancellationcompensation.com+ Membership commences on the day of purchase.
Upon the acceptance of the purchase the Member will receive a confirmation email from Flightcancellationcompensation.com.

Membership Options and Versions
Flightcancellationcompensation.com+ Membership may be purchased either as:

A single booking via a third party: this membership is offered as an additional service during a flight booking with the Flightcancellationcompensation.com Third Party. The membership covers those flights only.
A yearly subscription via Flightcancellationcompensation.com directly: this membership covers flights that occur within the given time period. The Flightcancellationcompensation.com+ Membership Fee will be billed yearly.

See Our Fees for the applicable fee for each Flightcancellationcompensation.com+ Membership plan.

Flightcancellationcompensation.com+ Services
Members who have purchased Flightcancellationcompensation.com+ shall be entitled to use the services applicable to each type of Membership as described in the Flightcancellationcompensation.com+ Service Catalog.
The Flightcancellationcompensation.com+ Services may be provided by an Flightcancellationcompensation.com Third Party and may require that the Member agree to the terms of the Flightcancellationcompensation.com Third Party for use of the service.
Flightcancellationcompensation.com reserves the right to add or remove an Flightcancellationcompensation.com+ Service at any time and will immediately update the Flightcancellationcompensation.com+ Service Catalog should a service be removed.
For avoidance of doubt, Flightcancellationcompensation.com+ is not an insurance policy of any kind.

Limits of Use
Benefits are personal and apply only to the Member.
All Claims for Flight Compensation must be raised by the Member:

during the Membership Period.
within sixty (60) days of the date of the flight.
with regards to baggage related Claims, no more than three (3) days after the day of the flight.

For Members with a yearly Membership, the Compensation Services will be limited to one Claim per calendar month and a total of twelve (12) Claims per calendar year.
The Service Fee and Legal Action Fee will not be refunded to the Member for flights that were disrupted prior to the commencement of the Membership or requests for Compensation Services made after Membership has expired or otherwise been terminated.
The Membership is non-transferable. The Member must promptly notify Flightcancellationcompensation.com upon becoming aware of any unauthorized use of the Membership.
By purchasing Flightcancellationcompensation.com+, you acknowledge that Flightcancellationcompensation.com+ is not an insurance product or substitute for an insurance product, and as with the Compensation Services and other services described herein, Flightcancellationcompensation.com makes no warranty or representation that you will obtain Flight Compensation. Flightcancellationcompensation.com uses its Discretion in determining how and when to provide the Compensation Service in accordance with the Terms, and a Member will not be entitled to a refund where Flightcancellationcompensation.com decides not to pursue a Claim.

Renewal of Yearly Subscription
For the Membership as a yearly subscription, the Membership shall be automatically renewed for one (1) year thereafter until and unless the Member chooses to cancel the Membership as described in the Termination and Withdrawal Section below.

Our Fees is the price list that details all the fees, charges, and prices that Flightcancellationcompensation.com receives in consideration for providing you with our Products and Services.
Flightcancellationcompensation.com provides you with the Eligibility Service and Information Service free of charge.
Flightcancellationcompensation.com provides Compensation Service free of charge except where Flightcancellationcompensation.com is successful in obtaining Flight Compensation for you.
If Flightcancellationcompensation.com is successful, Flightcancellationcompensation.com will transfer the Flight Compensation to you, subject to Our Fees.
If you have provided Flightcancellationcompensation.com with incorrect or incomplete payment information and the amounts we have paid to you for Flight Compensation have been returned to Flightcancellationcompensation.com, Flightcancellationcompensation.com will make reasonable efforts to contact you, including email reminders and other means of communication provided by you to Flightcancellationcompensation.com. If you do not respond to provide correct payment information, Flightcancellationcompensation.com shall be entitled to keep the part of the Flight Compensation that otherwise should have been transferred to the Customer.
In the event that the Flight Compensation and/or Legal Expenses, interest, or similar are transferred directly from the Airline to you, you will:

as soon as reasonably practicable, inform Flightcancellationcompensation.com of the payment.
be invoiced and liable to pay Our Fees, Legal Expenses, interest, or similar, if any, to Flightcancellationcompensation.com without unreasonable delay.

When Flightcancellationcompensation.com has paid the Flight Compensation in accordance with the instruction of and method selected by the Customer, Flightcancellationcompensation.com shall not be liable for:

checks, prepaid debit cards, credit cards, and similar lost in transit to the Customer;
any effect of the Customer giving wrong bank account information, wrong address, or similar, including, but not limited to, the Flight Compensation being paid to the wrong receiver. If Flight Compensation has been paid to a wrong receiver at the fault of the Customer, Flightcancellationcompensation.com shall not be obligated to actively reclaim it.

You shall not be entitled to claim any interest on the Flight Compensation during the time period between when Flightcancellationcompensation.com receives it and when it is transferred to you. Flightcancellationcompensation.com reserves the right to retain any interest that it has recovered from the Airline, including interest recovered following Legal Action.
Flightcancellationcompensation.com shall not be liable for any amount of compensation, damages, or similar, if we are prevented from transferring the payment to you by an event beyond Flightcancellationcompensation.com’s control, including, but not limited to, strike, lock-out, labor dispute, force majeure, natural disasters, war, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, and storm.
The Service Fee and the Legal Action Fee apply to any kind of settlement whenever Flightcancellationcompensation.com is able to obtain Flight Compensation whether obtained through court decision, settlement with the Airline, or where Flightcancellationcompensation.com has settled the Claim with the Airline jointly with other Claims.

If you qualify as a consumer under the European Union (EU), the European Economic Area (EEA), and the UK consumer regulations, meaning that you are an individual who engages in a legal transaction for a purpose other than your commercial or independent vocational activity, then you possess a legal right of Withdrawal.
You have the right to withdraw from the Compensation Service or Membership within 14 days from the commencement of the Compensation Service or Membership for free and without the need to specify any reasons. To exercise your right to Withdrawal, the Withdrawal must be communicated (e.g., by letter, email, or contact form) within the 14-day period mentioned above, and it must clearly state your wish to withdraw from the Compensation Service or Membership.
Due to the nature of the service provided, you agree that you cannot withdraw from

the Compensation Service if Flightcancellationcompensation.com has informed you that the Airline has accepted the Claim.
Flightcancellationcompensation.com+ or any Flightcancellationcompensation.com+ Service twenty-four (24) hours before, or any time after, the scheduled departure time of the flight that Flightcancellationcompensation.com+ applies to, as in such events we have completed the service you requested.
any Service where, by the nature of the Service, Flightcancellationcompensation.com has already completed the provision of the Service by the time of the withdrawal request.

The Withdrawal shall be sent to:

Flightcancellationcompensation Czeck SRO
Národní 135/14 110 00, 1, 110 00 Praha, Czechia
Czeck
or
email: hello@Flightcancellationcompensation.com.com
To request your Withdrawal you may copy and paste the sample text below, adding your details. (You are not obliged to use exactly this text.)
—----------
Sample cancellation form
I hereby terminate the agreement concluded by me:
Flightcancellationcompensation.com Claim number:
Date claim was filed:
Name of customer:
Address of the customer:
Signature of customer:
Date:
—---------
*End of sample text
Following the 14-day Withdrawal period, you may Withdraw your acceptance of the Compensation Service or Membership subject to the Terms.

Withdrawal of Compensation Service by Flightcancellationcompensation.com
Flightcancellationcompensation.com has the right to withdraw from the Compensation Service in the event of identifying obstacles beyond the control of Flightcancellationcompensation.com that prevent Flightcancellationcompensation.com from obtaining Compensation for you. These may include, but are not limited to, Airline insolvency, court closure, lockdown measures, low Flight Compensation value etc. In these cases, Flightcancellationcompensation.com shall notify you of the obstacles and close your Claim. No fee will apply.

Termination of the Compensation Service and Membership
The Services will terminate upon the earlier of the following to occur:

The Compensation Service terminates when the Claim has been settled with the Airline, you have received the Flight Compensation, and all amounts payable by you to Flightcancellationcompensation.com, if any, have been paid, or
Either you or Flightcancellationcompensation.com, at any time, for any reason, give timely written notice of termination; or
By Flightcancellationcompensation.com immediately where

you have breached your obligations under the Terms or any other applicable rules or regulations,
you have provided incorrect information, engaged in fraud, or engaged in activities that Flightcancellationcompensation.com may reasonably suspect to be misleading or fraudulent, in which case you will not be entitled to the Flight Compensation or any other payments.

Flightcancellationcompensation.com reserves the right to claim its losses when terminating as a result of your breach.
If you are an Flightcancellationcompensation.com+ Member with a yearly subscription and you do not wish to renew it according to Clause 5.17, you may cancel your Membership one (1) day prior to the date of automatic renewal by either

logging into your account, choosing “Manage Membership” in the Flightcancellationcompensation.com+ Dashboard and clicking “Cancel Membership”
providing Flightcancellationcompensation.com with written notice of your desire not to automatically renew the Membership, sent to: hello@Flightcancellationcompensation.com.com

Flightcancellationcompensation.com's Right to Refuse, Suspend, or Terminate Membership
Flightcancellationcompensation.com reserves the right to refuse the Membership to any person and, in case of breach of the Terms by the Member, terminate the Membership at any time.
Flightcancellationcompensation.com has the right to suspend your Membership if there are reasonable grounds to suspect misleading or fraudulent activities. In this case, you must provide Flightcancellationcompensation.com with any documentation we require to investigate, you will not be able to cancel your Membership, and no payments or refunds will be made until Flightcancellationcompensation.com is satisfied that no fraud has occurred. If Flightcancellationcompensation.com determines, in its sole Discretion, that there is sufficient evidence of fraud, Flightcancellationcompensation.com will have the right to terminate the Membership and exercise its rights under these Terms or applicable law, including without limitation, for the recovery of any amounts paid and informing the competent authorities.

Consequence of Termination and Withdrawal of the Compensation Service
Upon termination of the Compensation Services for any reason, you shall immediately pay any fees payable to Flightcancellationcompensation.com under the Terms, including without limitation in the case of Customer Withdrawal after the Airline confirms the payment of Flight Compensation.
Flightcancellationcompensation.com will not automatically reassign your Claim to you upon Withdrawal or termination. You must request Flightcancellationcompensation.com to reassign your Claim, and Flightcancellationcompensation.com will send you the Reassignment Form for you to sign.
In the event that you Withdraw from the Compensation Service or Flightcancellationcompensation.com terminates due to your breach of the Terms, Flightcancellationcompensation.com shall be entitled to obtain the following from you:

Flightcancellationcompensation.com’s Legal Expenses, if Flightcancellationcompensation.com has commenced a Legal Action; or,
An amount equal to the Legal Expenses, if, following the Withdrawal, Flightcancellationcompensation.com is requested by a Judicial Authority to pay the Legal Expenses due to the Airline; or,
Flightcancellationcompensation.com’s Service Fee, and, where there was Legal Action, the Legal Action Fee, where you subsequently obtained Flight Compensation directly from the Airline.

Consequence of Withdrawal of Flightcancellationcompensation.com+ Membership
Once the Membership is terminated, canceled, or expired, the Member loses all Flightcancellationcompensation.com+ benefits and Flightcancellationcompensation.com will no longer waive its Service Fee and Legal Action Fee, if applicable, for Flightcancellationcompensation.com’s delivery of the Compensation Service.
Members who have chosen not to renew their Membership, have to file their Claim originating from the Membership Period, no longer than 60 (sixty) days after the Membership has expired, to receive the benefits of the Flightcancellationcompensation.com+ Membership.

Our Services may contain links to third-party providers’ websites or interfaces to book services via third parties. Such websites/services are controlled by independent parties under which Flightcancellationcompensation.com has no control. Although our Services may provide information about or access to third-party suppliers and facilitate use of these third-party providers, such Services do not constitute any sponsorship, affiliation, or endorsement of these third-party providers.
We remind you that by accessing third-party websites/services or using third-party services made available through our Services, you agree to be bound by these third parties’ policies and terms and conditions. We encourage you to review these terms and conditions and policies and to use them at your own risk.
You hereby acknowledge and agree that Flightcancellationcompensation.com will not be a party to any agreement entered with any such third party and will not be responsible for any errors or omissions in such third parties’ services or for any direct or indirect claim, breach, loss or damage caused or allegedly caused by or in connection with the access or use of such third parties’ services.

Disclaimer of Warranties and Limitation of Liability
Flightcancellationcompensation.com has many sources of information and data that make up the information and services available under these Terms. Although Flightcancellationcompensation.com tries to provide accurate information, our Services may be subject to omissions and errors. Our Services are provided ‘as is’. To the fullest extent permitted by law, Flightcancellationcompensation.com disclaims all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third party’s rights, accuracy of information, and fitness for a particular purpose. Flightcancellationcompensation.com makes no representations or warranties that our Services will result in Flight Compensation, meet your requirements or be secure, free of viruses or other harmful components, timely, uninterrupted, accurate, complete, or reliable. You acknowledge and agree that your use of our Services is at your own risk. To the fullest extent permitted by applicable law, Flightcancellationcompensation.com and its Group Companies will not be liable for any direct, indirect, punitive, incidental, special, consequential losses or damages, or any loss of income, profits, goodwill arising out of or in any way related to i) our Services, ii) delay or inability to access our Services; iii) virus, bugs, trojan horses, software, information, third parties’ linked websites, services obtained through the use of our Services, iv) or any other matter relating to our Services, whether based on contract, tort, strict liability, or otherwise, even if Flightcancellationcompensation.com, its Group Companies, or any of its suppliers has been advised of the possibility of such damages.
These Terms do not affect any of your statutory legal rights that cannot be excluded by law. If you are not satisfied with any portion of our Services or with these Terms, your sole and exclusive remedy is Withdrawal in accordance with the Terms.
Versions and Modifications
Flightcancellationcompensation.com reserves the right to amend sections of these Terms at any time without further notice. The latest version will always be available on the Flightcancellationcompensation.com website.
Flightcancellationcompensation.com regularly updates the features of our Services and these Terms to improve how we deliver our Services to you. As a result, any new features of our Services will be subject to the latest version of the Terms displayed on the Flightcancellationcompensation.com website.
Nonetheless, your use of the Services will be governed by the version of the Terms in place on the date in which you accepted them. If you are unsure of which version of the Terms applies to you, please contact Flightcancellationcompensation.com at hello@Flightcancellationcompensation.com.com and we’ll provide them to you.

Entire Agreement
These Terms are the complete and exclusive statement relating to its subject matter and supersede all prior communications (oral or in writing) between you and Flightcancellationcompensation.com.
You may not transfer any of your rights or obligations under these Terms without our prior written consent. Flightcancellationcompensation.com may transfer any of its rights or obligations under these Terms to any Flightcancellationcompensation.com Group Companies or any third party designated by Flightcancellationcompensation.com.

Alternatives to the Compensation Services
If you wish to pursue your Claim through other alternatives than Flightcancellationcompensation.com’s Compensation Services, the following are other options for enforcing the Claim: your own extrajudicial or judicial action against the airline, support from a lawyer, an enquiry directly with the respective Airline. In Czeck, you can use the offer of the conciliation body for public passenger transport, the online form of the Czeck Federal Aviation Authority, and the Air Transport Arbitration Body at the Czeck Federal Office of Justice.

Governing Law and Jurisdiction
These Terms, Forms, and the agreement between Flightcancellationcompensation.com and you, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by the laws of Czeck, without regard to conflict of laws principle. This shall not affect mandatory provisions of the legal system that would apply without this choice of law clause, e.g. the mandatory provisions of the customer's country of residence.
If any provision (or part thereof) of these Terms is held by any court, or other competent authority to be void or unenforceable in whole or part, such void provision shall be deemed to be replaced by an enforceable provision with the closest effect possible to the original provision and these Terms shall continue to be valid with respect to the other provisions and the remainder of the affected provisions.
Any failure or delay by Flightcancellationcompensation.com in enforcing (in whole or in part) any provision of these Terms will not be interpreted as a waiver of our rights or remedies.
The English version of these Terms shall prevail in case of inconsistency to any other language version.